Provide accurate information: Hydrotech is committed to providing complete and accurate information about the products, including origin, features, pricing, warranty policies, and any applicable conditions (if any).
Ensure product quality: Hydrotech is committed to ensuring that the products delivered to customers are genuine and meet the quality standards described on the website.
On-time delivery: Hydrotech will deliver the products on the agreed schedule during the ordering process, or clearly notify you of any delays.
Customer Support: Hydrotech will provide support before, during, and after the sale, including answering questions, product usage guidance, and technical support (if needed).
Handle complaints: Hydrotech is responsible for promptly and fairly resolving complaints related to product quality, delivery, and other issues arising during the transaction process.
Customer information security: Hydrotech is obligated to protect the privacy and security of customers' personal information in accordance with legal regulations.
2. Duties of the Buyer (Customer)
Provide accurate information: Customers are obligated to provide complete and accurate personal information required for placing an order, including the shipping address, phone number, and payment method.
Timely payment: Customers are obligated to pay the full value of the order according to the chosen payment method during the ordering process. In the event of a payment failure, customers need to contact Hydrotech for assistance.
Inspect the goods: Upon receiving the goods, customers need to inspect the products and refuse to accept them if they find that the products do not match the order or are damaged. Customers should immediately notify Hydrotech to resolve the issue.
Use the product correctly: Customers are obligated to use the product according to the instructions and to properly maintain it to avoid damage caused by user error.
Respect return policies: In the case of needing to return or exchange a product, customers are obligated to adhere to the return conditions and procedures according to Hydrotech's policy.
Protect your rights: Customers are responsible for monitoring the delivery process, inspecting the goods, and contacting Hydrotech if any issues arise to ensure their rights in the transaction are protected.
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